Privacy Policy
Effective Date: September 1st, 2024
Last Updated: October 1st, 2024
At Refrigeration Arizona, located in the East Valley, Arizona, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit RefrigerationArizona.com (“Website”) or use our services. By using our Website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect several types of information from and about users of our Website and customers, including:
Personal Information
This refers to any information that can be used to identify you personally. We may collect the following personal information:
- Name
- Email address
- Phone number
- Billing and payment details
- Service address
- Job title and company name (if applicable)
Non-Personal Information
This includes information that cannot be used to identify an individual. We may collect the following non-personal information:
- IP address
- Browser type and version
- Operating system
- Pages viewed on the Website
- Referral source (how you arrived at the Website)
- Date and time of your visit
- Clickstream data
Cookies and Tracking Technologies
We may use cookies, web beacons, and other tracking technologies to enhance your experience on our Website. Cookies are small text files placed on your device that help us improve site functionality and provide a better user experience. You may adjust your browser settings to block cookies; however, this may limit some functionality of the Website.
2. How We Use Your Information
We use the information we collect in various ways, including:
To Provide Our Services
- Process service requests, including installations, maintenance, and repairs of HVAC and refrigeration systems.
- Schedule and manage appointments for service calls and maintenance plans.
- Communicate with you regarding the status of your service requests, including sending invoices and receipts.
- Provide customer support and respond to inquiries.
To Improve Our Website and Services
- Analyze user behavior on the Website to identify trends and improve user experience.
- Conduct surveys and gather feedback on our services and customer satisfaction.
- Develop new services, offerings, and features for Refrigeration Arizona.
To Facilitate Billing and Payment
- Collect and process payments for services, including the management of recurring billing for maintenance plans.
- Send payment confirmations, receipts, and invoices.
For Marketing and Promotional Purposes
- Send promotional emails about special offers, discounts, or new services that may be of interest to you.
- Provide updates about service plans, product announcements, and company news.
- Offer referral incentives or loyalty programs.
To Ensure Legal Compliance
- Comply with applicable laws and regulations, such as accounting and tax requirements.
- Respond to legal requests and enforce our rights under any service agreements or contracts.
3. How We Share Your Information
We respect your privacy and do not sell or rent your personal information. However, we may share your information with trusted third parties under the following circumstances:
Service Providers
We may share your information with third-party service providers who help us operate our business and provide services, such as:
- Payment processing providers
- Scheduling and appointment management platforms
- Customer support and communication tools
- Marketing and analytics platforms
These service providers are required to protect your information and only use it for the purposes of performing their designated services.
Legal Obligations
We may disclose your information if required by law or to protect the rights, property, or safety of Refrigeration Arizona, our customers, or others. This includes sharing information with law enforcement, government officials, or other third parties as necessary to comply with legal processes, protect against fraud, or enforce our terms of service.
Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction. We will notify you of any changes to how your information is handled in such a scenario.
4. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of sensitive information during transmission (e.g., payment details).
- Firewalls and other security technologies to protect our systems from external threats.
- Access controls to ensure that only authorized personnel can access personal information.
While we strive to protect your data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example:
- Service Records: We retain information related to service calls, maintenance plans, and repairs for accounting and legal purposes.
- Payment Information: We retain billing and payment information to comply with financial and tax obligations.
- Marketing: If you opt-in to receive marketing communications, we retain your contact information until you unsubscribe or request that we delete your information.
6. Your Privacy Choices
You have certain rights regarding your personal information:
- Access and Correction: You may request access to your personal information and request corrections or updates to ensure it is accurate.
- Deletion: You may request that we delete your personal information from our systems, subject to any legal requirements for retaining certain data.
- Marketing Preferences: You may opt out of receiving marketing emails at any time by following the unsubscribe link provided in our emails or contacting us directly.
To exercise any of these rights, please contact us at the email address provided in the Contact Information section below.
7. Children’s Privacy
Our Website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete the information as soon as possible. If you believe we have collected information from a child under 18, please contact us immediately.
8. External Links
Our Website may contain links to external websites that are not operated by Refrigeration Arizona. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any external websites you visit before providing personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will post the updated Privacy Policy on our Website and revise the “Last Updated” date at the top. Your continued use of the Website or services after any changes constitute your acceptance of the revised Privacy Policy.
10. Contact Information
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Refrigeration Arizona
East Valley, Arizona
Email: [Insert Contact Email]
Phone: [Insert Contact Phone]
11. Governing Law
This Privacy Policy is governed by the laws of the State of Arizona, without regard to its conflict of law provisions. Any disputes arising from or related to this Privacy Policy will be resolved in the state or federal courts located in Maricopa County, Arizona.
By using RefrigerationArizona.com or providing us with your personal information, you agree to this Privacy Policy and consent to the collection, use, and disclosure of your information as described above.
Thank you for trusting Refrigeration Arizona with your HVAC and refrigeration needs in Arizona.
